Our Services
Inbound Enquiry Handling for Haulage Companies
We manage your calls, qualify the work, and pass on real transport enquiries — so you don’t miss jobs.
Call Answering & Enquiry Capture
We answer inbound haulage calls on your behalf when:
- You’re driving
- The office is busy
- Calls come in out of sequence
Every call is handled by someone trained in haulage terminology and urgency.
Enquiry Qualification (No Time Wasters)
Not every call is real work. We filter. We qualify enquiries before they reach you, so you only deal with:
- Genuine customers
- Real loads
- Viable movements
If it’s not workable, it doesn’t get passed through.
Call Routing to the Right Operator
Enquiries are directed based on:
- Fleet type
- Capability (HIAB, ADR, plant, abnormal, etc.)
- Operating area
The right job goes to the right operator — quickly.
Follow-Up & Missed Call Recovery
Missed calls lose work. We follow up on:
- Missed calls
- Voicemails
- Out-of-hours enquiries
Customers get a response, not silence.
Reporting & Visibility
You know exactly what’s coming in. You receive:
- Call volume
- Enquiry types
- Qualified opportunities
- Missed call recovery
No guesswork. No vanity metrics.